1. Overview

We want you to be satisfied with the SAP BASIS Knowledge Hub. This policy explains when you can request a refund and how cancellations work. Payments are processed by Paddle.com, which acts as the Merchant of Record for your subscription.

2. Cancellation

You can cancel your Premium subscription at any time. Cancellation takes effect at the end of your current billing period — you will retain Premium access until then and will not be charged again.

To cancel: log in to your account, go to Pricing, or email support@biswasys.com with your account email.

3. Refund Eligibility

Within 14 days of payment: You may request a full refund within 14 days of your initial subscription payment, provided you have not extensively used the Premium features (as determined by usage data). This is in line with Paddle's discretionary refund policy and statutory withdrawal rights in the EU/UK.

After 14 days: Refunds are considered on a case-by-case basis for billing errors or service outages. Recurring renewal charges are generally non-refundable after the 14-day window.

4. How to Request a Refund

Email support@biswasys.com with:

• Your account email address
• The transaction date
• The reason for your refund request

Refunds are typically processed within 5–10 business days and returned to your original payment method.

5. Billing Errors

If you were charged in error or charged after cancellation, contact us immediately for a full refund of the erroneous charge.

6. Paddle's Role

As Paddle is the Merchant of Record, refund decisions and processing are handled in coordination with Paddle. Paddle's Refund Policy is available at paddle.com/legal/refund-policy.

7. Contact

For refund or cancellation questions: support@biswasys.com